Thanks for supporting British Berry!
Our goods go through a careful inspection process before delivery. Customers are advised to check their goods within 7 days of receipt.
Returns & Exchange Policy
We provide conditional exchange service but do not accept returns.
Exchange request will not be entertained in the following circumstances:
1. Goods that have been washed, used or damaged due to personal reasons;
2. Absence of the original product packaging labels or/and tags;
3. Issues that are not related to quality;
4. Personal preferences; and
5. Exceed the time limit for exchange request.
Returns due to quality issues
If your product needs to be returned due to quality issues, please contact us within 7 days after receiving the product.
Customers please kindly come to our store during opening hours or choose SF Express to return the products concerned and we will bear the freight.
The following are not quality issues, including -
1) Colour difference between the photos and the actual product in view of differences in lighting, computer monitor colours, or personal understanding of colours.
2) Differences among manual measurements, or differences in measurements among batches of products, or the use of different measurement standards
Pick-up Deadline
Please pick up your orders within 1 months' notification of arrival. For overdue goods, we will dispose of the goods with no further notice.
If the goods are not picked up after the due date, the store will dispose of the goods by itself.
========================================
In case of disputes, British Berry reserves the right to make the final decision.